• Beginning October 15, 2024, all VSPOne returns must be submitted via the online redo form available at Eyefinity. This is the most effective method to submit your request. It is simple, always available, and allows you to skip potential hold times with Customer Service.  
   
• Shipping labels for VSPOne Columbus are available at: https://www.vspglobal.com/shipping-ups-ground.html 
   
• Beginning November 2, 2024, all ProTec Fit and Lenton and Rusby frame and lens packages orders will be serviced through VSPOne Columbus. The ProTec Fit program includes two frames to try on and 20 days to ship back to the lab.

VSPOne Columbus and Hawaii Customer Service will be available to assist with orders. 
 
VSPOne Columbus
Phone: 800-251-5150
Hours of operation: 9:00am-5:00pm ET
 
VSPOne Hawaii*
Phone: 800-897-4457
Hours of operation: 8:00am – 5:00pm HT
*Only available for in-state orders

As you may have seen, on August 15, 2024, VSP Vision™ announced changes to the lab network, giving network providers more choice and flexibility to deliver quality products and services to VSP^® patients. Changes include:

• Expanding access to a network of Unity^® distributor labs who are certified to produce the full suite of Unity products that continue to grow in popularity.
• Winding down operations at VSPOne^® Technology Center labs in Florida, Texas, and California by 2025.

Although we’re reducing VSP lab operations, we remain committed to expanding access and continued innovation of the Unity lens product portfolio through a lab network built on industry partnerships that will deliver on the job capacity and quality you need.

Preparing for the Unity Distributor Lab Network
We are committed to creating a smooth transition for you and your practice. You will receive more information about these changes via email and outreach in coming weeks. You can also check back here for details as they become available. In the meantime, we're sharing the following resources to support your practice:

• Learn more about which labs are Unity distributors here.
• Talk with a representative about what these changes mean for you. Email premieredge@vsp.com so we can assist you. 

What Is Not Changing
VSP Premier Edge^TM practices at the Platinum level will continue to earn Unity Shared Savings for work completed in the Unity distributor lab network, and VSPOne locations in Hawaii and Ohio will remain open to fulfill specialty program orders.

Explore the Value of Unity
The Unity Elite Suite^TM of products combines superior lens performance and intuitive engineering, with effortless fitting and adaptation, to deliver an elite experience for both your practice and your patients.

Talk with a VSP representative to learn more about these high-quality products that are easy to dispense and recommend.